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Service Support
Dimex mission is to create more value, and enterprise goal is to become an international quality-reliable profile supplier, meanwhile, core value concept of Dimex is to manufacture German quality products and improve quality continuously, and serving customers is our responsibility.

Our company not only have complete technology and after-sale service system, but also own 400 toll-free service phone and smart online order and inventory inquiry system, you may experience Dimex five-star service at home.
Dimex provides complete and detailed technical manual brochures for assembly factories , and Dimex can also assist window designing and wind load investigation..
Professional after-sales engineer offer you solutions during installation.
Dimex has professional after-sale manager to help you solve quality complaints, claims and other issues, you would feel at ease and free when you buy and use our products.
You can know your order status through order number and membership number, you also can check inventory through our inventory query system if you have designated inventory in our company to improve your business efficiency.
400 toll-free call would make you communicate with us easily, and computer would deliver your requirement to our service personnel at the earliest time even at rest time, and we would reply you according to your message timely.